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Information
for clients
for clients
Cancelation policy
- It is possible to cancel a reservation and receive a full refund, provided that the cancellation occurs at least 24 hours prior to the scheduled start time of the experience. This policy applies to all reservations.
- The Cars Transportation service is non-refundable if guests have already utilized it and the tour is canceled due to inclement weather conditions
- In order to receive a full refund, cancellation of a reservation must be made at least 24 hours prior to the scheduled start time of the experience.
- If a cancellation occurs less than 24 hours prior to the scheduled start time of the experience, no refund or rescheduling will be granted, regardless of the reason for the cancellation, including but not limited to health conditions, incorrect booking date, or the inability of one member of the group to participate in the tour.
- Requests for changes to a reservation made less than 24 hours prior to the scheduled start time of the experience will not be accommodated.
- Cut-off times are based on the experience’s local time.
- This experience is weather dependent and if it's canceled due to unfavorable conditions, alternative dates or a full refund will be provided.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
- Individuals under the age of 18 cannot join the tour without being accompanied by a parent or another adult aged 18 or older who is also included in the same booking. If you are under 18 and planning to join the tour on your own, we won’t be able to confirm your booking or check you in before the trip.
- For private tour bookings, if guests do not show up before 12:00, we reserve the right to cancel the trip.
*The occurrence of this experience is contingent upon the approval of the Port Authority regarding the weather conditions. In the event that the Port Authority denies permission to commence the tour due to unfavorable weather conditions, such as significant waves or strong winds, alternative dates or a full refund shall be offered to the affected parties.
*Tours booked with DAY TRIP BALI PT may be subject to cancellation for various reasons, such as inclement weather, operational issues, or low enrollment. In such cases, DAY TRIP BALI PT reserves the right to cancel the tour and will make every effort to provide alternative arrangements or offer a full refund to affected guests.
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