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Health and Safety Procedures
1. Introduction
At PT Day Trip Bali, operating under the brand name Bluuu Tours, we are committed to providing the safest and most enjoyable boat and yacht tours from Bali to Nusa Penida. As the largest operator in Bali, serving over 40,000 passengers annually across more than 50 boats and yachts, the health and safety of our passengers and crew are our paramount priority. This document outlines the comprehensive health and safety procedures that all Bluuu Tours staff, partners, and passengers must adhere to. Our dedication to safety is reflected in our numerous accolades, including the TripAdvisor 2024 Excellence Award, Klook's "Best of Indonesia 2024" award, and our certified partnership with GetYourGuide.
2. Company Commitment to Health and Safety
Bluuu Tours is dedicated to maintaining the highest standards of health and safety across all our operations. We believe that a proactive approach to safety, coupled with continuous training and strict adherence to protocols, is essential for ensuring the well-being of everyone on board. We are committed to:
Prioritizing Safety: Making safety the primary consideration in all operational decisions.
Compliance: Adhering to all relevant local and international safety regulations and standards.
Continuous Improvement: Regularly reviewing and updating our safety procedures based on feedback, incidents, and industry best practices.
Transparency: Communicating our safety policies and procedures clearly to all stakeholders.
3. Passenger Insurance Coverage
To ensure the financial protection of our passengers in unforeseen circumstances, Bluuu Tours provides comprehensive insurance coverage:
Insurance Provider: PT Jasa Raharja Putera insurance company.
Coverage: Up to IDR 200 million per passenger.
Eligibility: All passengers aged 8 to 75 years old are automatically covered.
4. Guide Certification and Training
Our guides are the frontline of our operations and play a crucial role in ensuring passenger safety. Bluuu Tours maintains a rigorous program for guide certification and ongoing training:
Certified Guides: All Bluuu Tours guides are fully certified by relevant authorities.
Quarterly Training: Guides undergo mandatory health and safety training sessions every quarter. These trainings cover:
First aid and emergency response
Water safety and rescue techniques
Equipment usage and maintenance
Passenger management and communication in emergencies
Environmental awareness and responsible tourism practices
5. Tour Group Management
To ensure personalized attention and effective supervision, Bluuu Tours adheres to strict group size policies:
Maximum Shared Group Size: Shared tour groups are limited to a maximum of 14 passengers.
Guide-to-Passenger Ratio: Each tour group is accompanied by a minimum of two (2) certified guides at all times, one guide for every 7 passengers. This ensures adequate supervision and immediate assistance if required.
6. Onboard Safety Equipment
All boats and yachts operated by Bluuu Tours are equipped with a comprehensive set of safety equipment, regularly inspected and maintained to ensure full functionality:
Life Jackets: Sufficient number of life jackets for all passengers and crew, including various sizes for adults and children, are readily accessible.
First Aid Kits: Fully stocked and regularly updated first aid kits are available on board, managed by trained personnel.
Oxygen Tanks: Emergency oxygen tanks are present on all vessels for medical emergencies.
Communication Devices: Reliable communication devices (e.g., marine radios, satellite phones) are on board for immediate contact with shore in case of emergencies.
Fire Extinguishers: Appropriately sized and maintained fire extinguishers are strategically placed throughout the vessel.
Emergency Flares/Signals: Visual and audible emergency signaling devices are available.
Navigation Equipment: All vessels are equipped with functional navigation systems.\
7. Diving Operations
For tours that include diving activities, the following additional safety measures are strictly enforced:
Certified Dive Professionals: All diving activities must be led and supervised by certified dive masters or instructors (e.g., PADI, SSI, or equivalent).
Equipment Checks: All diving and snorkeling equipment (masks, fins, snorkels, BCDs, regulators, tanks) must be inspected for proper function and maintenance before each use.
Pre-Dive Briefings: Comprehensive briefings will be conducted before any in-water activity, covering:
Dive/snorkeling plan and site specifics.
Emergency signals and procedures.
Proper use of equipment.
Guidelines for interacting with marine life and protecting the underwater environment.
Buddy System: A buddy system will be enforced for all certified divers, and snorkelers will be encouraged to stay in pairs or within designated supervised areas.
Emergency Preparedness: Vessels conducting diving operations will have additional emergency equipment, including:
Larger oxygen supply.
First aid kits specifically equipped for diving-related injuries.
Clear protocols for managing decompression sickness (DCS) and immediate evacuation to appropriate medical facilities.
Supervision: Non-certified divers or inexperienced snorkelers will receive extra supervision and assistance from guides. Unsupervised diving by non-certified individuals is strictly prohibited.
8. Health and Hygiene
Maintaining high standards of health and hygiene is critical to prevent the spread of illness and ensure passenger comfort:
Food and Beverage Handling:
All food and beverages provided on board will be sourced from reputable suppliers and handled, stored, and prepared in accordance with strict hygiene standards.
Crew involved in food handling will possess relevant hygiene certifications.
Potable Water: A sufficient supply of safe, potable drinking water will be available on all vessels.
Waste Management:
Designated and clearly labeled bins will be available for waste segregation (organic, inorganic, recyclable).
All waste generated on board will be collected and properly disposed of at designated onshore facilities. No waste, including food scraps, is to be discharged into the sea.
Sanitation:
Restrooms and common areas on all vessels will be cleaned and sanitized regularly throughout the day.
Hand sanitizers will be readily available for passengers and crew.
Communicable Disease Prevention:
Crew members will undergo regular health checks.
Protocols for isolating and managing passengers or crew exhibiting symptoms of communicable diseases will be in place, in coordination with local health authorities.
9. Environmental Safety
Bluuu Tours is committed to protecting Bali's and Nusa Penida MPA’s pristine marine environment. Our operations adhere to strict environmental safety protocols:
Zero Discharge Policy:
No solid waste, sewage, or greywater is to be discharged into the ocean. All waste must be stored on board and disposed of properly on shore.
Strict adherence to regulations regarding the discharge of oily bilge water.
Marine Life Protection:
Passengers and crew are strictly prohibited from touching, harassing, feeding, or removing any marine life (e.g., corals, fish, turtles).
Educational briefings will be provided to passengers on responsible interaction with the marine environment.
Anchoring Practices:
Vessels will utilize designated mooring buoys whenever available to prevent anchor damage to coral reefs.
When anchoring is necessary, captains will ensure anchors are deployed in sandy areas away from sensitive marine habitats.
Fuel and Oil Spill Prevention:
Strict procedures for fueling operations to prevent spills.
Spill containment kits (e.g., absorbent pads, booms) will be readily available on all vessels, and crew will be trained in their use.
Awareness and Education: Promote environmental awareness among passengers and crew, encouraging responsible and sustainable tourism practices.
10. Emergency Procedures
In the event of an emergency, Bluuu Tours has established clear and concise procedures to ensure the safety of all individuals:
Pre-Departure Briefing: A mandatory safety briefing is conducted before every departure, covering:
Location of safety equipment (life jackets, first aid kits).
Emergency exits and muster points.
Procedures for overboard situations.
General safety guidelines during the tour.
Trained Crew: All crew members are trained in emergency response, including evacuation procedures, fire fighting, and first aid.
Communication Protocol: Clear communication channels are established between the vessel, shore operations, and emergency services.
Incident Reporting: All incidents, no matter how minor, are to be reported immediately and documented thoroughly for review and continuous improvement.
11. Responsibilities
Management:
Ensure compliance with all safety regulations.
Provide necessary resources for safety equipment and training.
Conduct regular safety audits and reviews.
Captains and Crew:
Ensure the vessel is seaworthy and all safety equipment is functional before departure.
Conduct pre-departure safety briefings.
Enforce safety rules and procedures during the tour.
Respond effectively to emergencies.
Guides:
Act as primary safety contacts for passengers.
Ensure passengers adhere to safety guidelines.
Provide immediate assistance and first aid when needed.
Report any safety concerns or incidents to the Captain and Management.
Passengers:
Pay attention to and follow all safety briefings and instructions from the crew and guides.
Wear life jackets when instructed.
Report any unsafe conditions or concerns to the crew or guides.
12. Review and Updates
This Health and Safety Procedures Manual will be reviewed and updated annually, or more frequently as required, to incorporate new regulations, best practices, and lessons learned from incidents or near-misses.
13. Compliance and Accountability
Bluuu Tours is committed to upholding all safety standards and regulations through a robust system of compliance and accountability:
Regulatory Adherence: All operations will strictly comply with relevant Indonesian maritime laws, tourism regulations, and international safety standards (e.g., SOLAS where applicable).
Internal Audits and Inspections: Regular internal audits and inspections will be conducted on all vessels and operations to ensure continuous adherence to this manual and all applicable regulations.
Incident Management:
All safety incidents, near-misses, and environmental violations will be thoroughly investigated to identify root causes.
Corrective and preventative actions will be implemented promptly to prevent recurrence.
Accountability Framework:
Clear lines of responsibility and authority for health, safety, and environmental matters are established from the Director to every crew member.
Non-compliance with established procedures or regulations will result in disciplinary action, up to and including termination of employment or partnership.
Documentation: All safety-related documentation, including training records, equipment maintenance logs, incident reports, and certifications, will be meticulously maintained and readily accessible.
SUSTAINABILITY POLICY
1. Our Commitment to Sustainability
At PT Day Trip Bali and its Subsidiaries, operating as Bluuu Tours, we recognize our profound responsibility as the largest boat and yacht tour operator in Bali to protect the natural environment and contribute positively to the local communities where we operate. Our success is intrinsically linked to the health of Bali's marine ecosystems and the well-being of its people. This Sustainability Policy outlines our unwavering commitment to integrating environmentally sound practices, social responsibility, and economic viability into every aspect of our operations. We believe that by operating sustainably, we not only preserve the beauty of Bali and Nusa Penida for future generations but also enhance the quality of experience for our passengers.
2. Pillars of Our Sustainability Strategy
Our sustainability efforts are built upon three interconnected pillars: Environmental Protection, Social Responsibility, and Economic Viability, all underpinned by a commitment to Compliance and Continuous Improvement.
2.1 Environmental Protection
Bluuu Tours is dedicated to minimizing our environmental footprint and actively contributing to the conservation of marine and coastal ecosystems.
Marine Ecosystem Preservation:
Zero Discharge Policy: We enforce a strict "no discharge" policy for all solid waste, sewage, and greywater into the ocean. All waste is collected on board and properly disposed of at designated onshore facilities.
Responsible Anchoring: Our captains are trained to utilize designated mooring buoys whenever available to prevent anchor damage to sensitive coral reefs. When anchoring is necessary, it is done in sandy areas away from marine habitats.
Marine Life Interaction: We strictly prohibit touching, harassing, feeding, or removing any marine life (e.g., corals, fish, turtles). Passengers are educated on responsible wildlife viewing practices during pre-departure briefings.
Fuel and Oil Spill Prevention: We implement rigorous procedures for fueling and maintenance to prevent spills. Spill containment kits are readily available on all vessels, and crew are trained in their immediate deployment.
Waste Management: We actively promote the principles of Reduce, Reuse, and Recycle throughout our operations.
Onboard waste segregation bins are provided for organic, inorganic, and recyclable materials.
We strive to minimize single-use plastics by encouraging passengers to use reusable water bottles and providing water refill stations where feasible.
Energy and Resource Efficiency:
We continuously seek opportunities to improve fuel efficiency in our fleet through optimized routing and regular engine maintenance.
We encourage efficient use of electricity and water both on our boats and in our office facilities.
Coral Restoration and Conservation:
Bluuu Tours is actively involved in coral restoration projects within the Nusa Penida Marine Protected Area (MPA) and specifically at Bluuu Point. We contribute resources and efforts to plant new corals, aiding in the recovery and growth of these vital marine ecosystems.
We encourage and facilitate customer participation in our coral planting activities, offering a unique opportunity for our passengers to directly contribute to marine conservation and learn about the importance of coral reefs.
2.2 Social Responsibility
We are committed to fostering positive relationships with local communities, ensuring the well-being of our employees, and providing a safe and enriching experience for our passengers.
Local Community Engagement:
Employment: We prioritize hiring and training local Indonesian talent for all positions, from boat crew to guides and administrative staff, contributing directly to the local economy.
Local Sourcing: We endeavor to source supplies, food, and services from local businesses and suppliers whenever possible.
Cultural Sensitivity: Our guides are trained to promote respect for local customs, traditions, and religious practices among passengers.
Employee Welfare:
We provide a safe, fair, and supportive working environment for all our employees, adhering to all labor laws regarding wages, working hours, and benefits.
Regular training and professional development opportunities are provided to enhance skills and career progression.
Passenger Well-being and Education:
Our comprehensive Health and Safety Procedures (as detailed in our separate manual) are paramount to ensuring passenger safety and comfort.
We educate passengers on responsible tourism practices, including cultural etiquette, environmental protection, and safety guidelines.
2.3 Economic Viability
Bluuu Tours operates with a commitment to long-term economic viability, recognizing that sustainable business practices are essential for continued positive impact.
Ethical Business Practices: We conduct all business operations with the highest standards of integrity, transparency, and ethical conduct.
Fair Competition: We engage in fair competition within the tourism industry, contributing to a healthy market environment.
Investment in Sustainability: We allocate resources to support our environmental and social initiatives, viewing these as investments in our future and the future of Bali's tourism.
2.4 Compliance and Continuous Improvement
We are dedicated to upholding all relevant laws and regulations and continuously improving our sustainability performance.
Regulatory Compliance: We strictly adhere to all national and local environmental, health, and safety regulations, as well as international maritime standards.
Monitoring and Reporting: We regularly monitor our environmental performance (e.g., waste generation, fuel consumption) and social impact. We aim to report on our sustainability progress periodically.
Stakeholder Engagement: We engage with our employees, partners, local communities, and passengers to gather feedback and identify areas for improvement in our sustainability efforts.
Training and Awareness: All employees receive regular training on our sustainability policy and practices, fostering a culture of environmental stewardship and social responsibility.
3. Review and Updates
This Sustainability Policy will be reviewed annually, or more frequently as required, to ensure its continued relevance, effectiveness, and alignment with best practices in sustainable tourism and evolving regulatory frameworks.